Logistics of Distributed Classes
A provider of classes and training for employees, mostly on the use of technology, was experiencing full capacity but low profitability
- Clients had increased expectations of frequent classe offering, making it difficult to remain profitable
- Sales people hade no guidance on scheduling new classes
- Complexity increasing fast with larger variety of classes, new location, new online offer, and new language for certain lessons.
Monk & Sparrow consultants worked with multiple stakeholders -clients, sales representatives and teachers- and gathered historical data to determine logistics of class-booking features. They also worked with management to ensure conformity with the current company strategy.
They then designed a new scheduling methodology and refined the work with the onsite actors. They prepared and facilitated workshops for employees, providing information and training on the new methodology.
Finally, with the methodology refined and well accepted, they developed a tool to help all actors coherently utilize the methodology
As soon as the semester following our intervention, the client was able to see an increase in class student numbers by 15%, fortifying the general margin while improving the availability of popular classes & reducing the frequency of the less attended classes.
This ultimately provided the client with the option of increasing the number of classes by 10% within a year at the same location.
With both the methodology and tool in hand, the client also had the capacity to estimate future classes profitability - therefore to maintain those gains over the long term.